Level 1 – Downloading
The first of Otto Scharmer’s 4 levels of listening is Downloading.
At this level of listening all we are doing is looking for information to confirm what we already know or expect. It’s like we’re skimming the news to confirm our beliefs, or skimming some instructions to confirm we know what we’re doing.
We’re not really present at level 1. Our minds are occupied elsewhere. And this shows. The people we are speaking to can tell that we’re not really with them. This isn’t a nice way for them to feel. They’ll feel slightly ignored and perhaps disrespected.
Not only this, we’re also unlikely to actually learn much or have a productive conversation if were listening at this level.
Level 2 – Factual Listening
The second of Otto Scharmer’s 4 levels of listening is Factual Listening.
At this stage we’re no longer just listening for the things we already know. Instead, we’re focused on learning the facts we don’t already know. We’re keen to broaden our knowledge. We’re focused, inquiring and paying attention to the content of the conversation.
This level of listening can be very helpful, but it’s potentially somewhat inhuman. In some ways we are separating the facts in the conversation from the human being we are having the conversation with. We are not paying attention to their feelings or emotions, or the nuance of the conversation.
This may be fine, but it may not be a great conversation for the speaker. We may also miss important information that’s not embodied in facts. We might miss clues as to what is really happening, or how people feel about what’s being discussed.
Level 3 – Empathic Listening
The third of Otto Scharmer’s 4 levels of listening is Empathic Listening.
By the time we reach this level we are starting to connect with the person we are speaking to, not just the facts they bring. We’re moving beyond black and white statements, and starting to explore nuance, feelings and emotions related to them. Or even related to the wider circ*mstances we are in.
We achieve this in part through our mindset, in part through observation and in part through questioning. If we open our frame of thinking to include emotions, we can start to connect with the speaker on a more emotional level. We can put ourselves in their shoes and start to see things from their perspective. We should also align to their perspectives, while keeping the ability to provide friendly, constructive challenge.
When we do this we are using empathic listening. This gives us greater clarity over the situation. It also helps them feel understood, really listened to connected with us. In this space of safety, we can see increases in sharing and increasing insight and confidence to try new things.
At this level the experiences of both the speaker and the listener are improved.
Level 4 – Generative Listening
The fourth of Otto Scharmer’s 4 levels of listening is Generative Listening. This is where Otto goes further than many levels of listening, and brings greater clarity to what makes an excellent conversation.
At this stage the listener moves beyond connecting with the speaker. They start to connect with the core ideas of the conversation and their potential futures. They are fully focused on helping to bring the best possible future into being, and their ego and any other barriers they normally carry are dropped.
When speakers and listeners can align like this, in such a safe, optimistic, forward looking way, great things can be imagined. It’s possible to generate new ideas, and to find the energy and enthusiasm to start to bring them into reality.
